FAQ's

Frequently Asked Questions

General

What types of products do you sell?

We specialise in a wide range of beach and camping accessories, including wind fences, face shades, macrame hanging storage, clip on wine holders, eyewear cases and zip lock mason jar storage.

Do you have a physical store?

Currently, we operate exclusively online to offer you the best prices and a wide selection of products.

Is your website secure?

Our website is PCI level 1 compliant for credit card processing, the highest standards of server compliance.

Order & Payment

How do I place an order?

Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, AfterPay and Shop Pay.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, we may not be able to make changes.

Only half of my order has arrived, can you help?

Australia Post sometimes splits orders into multiple deliveries. To track each part of your order, visit their tracking page and look for the drop-down box. Click on it to view the status of each delivery.

My discount code isn't working.

Our checkout allows only one discount code to be used per purchase. Note that some discounts are automatically applied while others require a code however, only one will be redeemed at any time. No further discounts can be applied to any products already on sale or after redeeming an offer.

Shipping

Do you offer international shipping?

No, we only ship Australia wide.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package on the carrier's website.

How do I qualify for free shipping?

Free shipping is available on orders over $120.00*. Free shipping is only available for valid addresses within Australia. Orders eligible for free shipping are sent with Australia Post on a standard delivery service. Free shipping is calculated based on the value of your cart after all discounts are applied.

Returns & Exchanges

What is your returns policy?

We offer 30 days from delivery to return your product/s for change of mind. Products must be unused with undamaged packaging. Please contact our customer service team to initiate a return.

How do I return an item?

To return an item, please contact our customer service team with your order number and the reason for the return.

Can I exchange an item?

Yes, however we only accept exchanges for faulty items.

My product has come faulty, can you help?

To obtain a replacement for a faulty product, the below will need to be provided for assessment through the form below.

  • Proof of the product fault (photo/video)
  • Proof of purchase ie: order number, retail receipt, bank statement.

Customer Support

How can I contact customer support?

You can reach our customer support team via email at hello@nomadawhere.com.au Please allow 1-3 business days for a response from out team.