FREE POSTAGE AUSTRALIA WIDE

FAQ's

Can I cancel my order?

Contact us here if you’d like your order cancelled ASAP.
If your order has already been shipped, then we won’t be able to cancel it. 

How do I sign up for your newsletter?

It's easy! Just scroll to the bottom of the page, fill in your email address and we will keep you updated with new products and info.

Free shipping FAQ's:

All orders within Australia are shipped free using Australia Post Standard delivery.

Only half or a part of my order has arrived.

Australia Post sometimes splits orders into multiple deliveries. They put a little drop down box on their tracking page. Just click on it to see what's happening with the next delivery.

There's something wrong with my order, or I'd just like to return it. Can you help me?

Yes. Check out our returns policies below.

Returns
We offer 30 days from delivery to return your product/s for change of mind. Products must be unused with undamaged packaging. Once we receive your return we will assess the product and process a refund.

Unfortunately we don't offer prepaid labels for returns, exchanges or change of mind. We recommend when sending your order back to us that you use a trackable service as we take no responsibility for lost or damaged returns.

Exchanges
We are happy to offer exchanges for faulty products.
We do not send exchange products overseas but will offer a full refund.

Faulty Products
To obtain a replacement for a faulty product, the below will need to be provided for assessment through the form below.
  • Proof of the product fault.
  • Proof of purchase ie: order number, retail receipt, bank statement.
    Missing Part or Incomplete Order
    If your order has not arrived complete let us know asap and we will send out a the missing part.

    Fill out this form here and we'll get back to you about your return asap.

    Is your website secure?

    Our website is PCI level 1 compliant for credit card processing, the highest standards of server compliance.

    Do you ship internationally?

    Not at this stage.

    Can I showcase my product on your website?

    If you have a product that might fit in with our store profile, contact us below so we can chat.

    Have you got a question that we haven't answered?

    Get in contact with us below.