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Returns & Faults

Did you receive a faulty product or had a change of mind?

Returns
We offer 30 days from delivery to return your product/s for change of mind. Products must be unused with undamaged packaging. Once we receive your return we will assess the product and process a refund.

Unfortunately we don't offer prepaid labels for returns, exchanges or change of mind. We recommend when sending your order back to us that you use a trackable service as we take no responsibility for lost or damaged returns.

Exchanges
We are happy to offer exchanges for faulty products.
We do not send exchange products overseas but will offer a full refund.

Faulty Products
To obtain a replacement for a faulty product, the below will need to be provided for assessment through the form below.
  • Proof of the product fault.
  • Proof of purchase ie: order number, retail receipt, bank statement.
    Missing Part or Incomplete Order
    If your order has not arrived complete let us know asap and we will send out a the missing part.

    Just fill out the form below with as much detail as possible and we'll get back to you as soon as we can.
    List missing part (if applicable).